Personal Data CollectionWe collect your personal data that you give directly to us by:
- Phone calls
- Inbound email
- Line Official account
- Facebook Messenger
- Contact forms on our website
- Contact forms on our social media channels
Types of Data CollectedAiming to customize our services on your specific business needs, we may ask some your personal data, as those ones mentioned below:
- Personal informations (your name, company, city, country)
- Contact information (your e-mail address, phone number, office address)
- Professional financial data (your project budget, advertising budget)
- Other data (company tax registration numbers, bank details for invoices)
- Other data that you are willing to send such as corporate identity, brand identity, articles, photos, feedback and others
MinorsWe do not address anyone under the age of 20. We do not knowingly collect personally identifiable information from anyone under the age of 20. If we become aware that we have collected personal data from minors without verification of parental consent, we take steps to remove that information from our servers.
Data StorageWe store your personal data as digital files. Hard copies are usually saved only when we and you formalize a service agreement as our client and/or supplier and/or partner. We store your personal data by using the following systems: Leadcombo, Google Drive, Peakengine, and Pipedrive.
Data ProcessingWe use the collected data for various purposes, such as aiming to:
- Create and manage account
- Provide direct marketing
- Elaborate products and services
- Improve products and services
- Proceed for administrative information
- Proceed in marketing and promotion
- Provide customer support
Sharing Personal Data to Third-PartiesWe do not share and disclose your personal data to third-parties in any circumstance.
Personal Data RetentionWe will retain your personal data for as long as necessary during the period you are a customer or under relationship with us, or for as long as necessary in connection with the purposes set out in this PDPA, unless law requires or permits a longer retention period. We will erase, destroy or anonymize your personal data when it is no longer necessary or when the period lapses. Or when you ask, by writing, to delete your personal data from our data collecting servers.
Law EnforcementUnder certain circumstances, we may be required to disclose your personal data – if required to do so – by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Law EnforcementSecurity We use reasonable administrative, logical, physical and managerial measures to safeguard your information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your payment information and other information.
Law EnforcementAdvertising To enable you to receive benefits from using products or services, we use your information to analyze, personalize and enhance our products or services, and marketing efforts through Google, Facebook, Line, pixel tracking code, google tracking code and others. We use such information to provide you with customized and personalized recommendations for products or services we think will be of interest to you. We may send you via email communications or news for the purpose of utilizing your preference. If you no longer want to receive communications from us via email, you can always click the “unsubscribe” link in the email.
Law EnforcementData Breach Notification We will notify the office of the personal data committee without delay and, where feasible, within 72 hours after having become aware of it, unless such personal data breach is unlikely to result in a risk to the rights and freedoms of you. If the personal data breach is likely to result in a high risk to the rights and freedoms of you, we may also notify the personal data breach and the remedial measures to you without delay by email.
Law EnforcementContact Information If you have any questions about this PDPA, please contact us by using the contact information through the following channels:
Data Controller & Protection Officer
Cotactic Media Co., Ltd.
123/1 Soi Ruamrudee 5
Wireless Road, Lumpini, Pathumwan,
Hello [at] cotactic.com
+66 (0) 2 259 2456
Last update of this PDPA was on 1 June 2022.